At Outdoor Camping Store, we stand behind our gear as firmly as you stand on the trail. If your purchase doesn’t meet your expectations, our straightforward returns process ensures you can exchange or return items with the same ease as setting up one of our freestanding tents.

Our Return Policy

We accept returns within 15 days of receiving your order. All returned items must be:

  • In original condition (unused, unwashed, with tags attached)
  • In original packaging (including all accessories and documentation)
  • Accompanied by proof of purchase
Non-Returnable Items: For safety and hygiene reasons, we cannot accept returns on First Aid products (opened or unopened) and Food & Nutrition items. All other products in our inventory are eligible for return.

How to Initiate a Return or Exchange

Follow these simple steps, as clear as a well-marked trail:

  1. Contact Us: Email our customer support at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all necessary information.
  2. Wait for Authorization: We’ll respond within 24 hours (faster than boiling water on a camp stove) with return instructions and an RMA number.
  3. Package Your Item: Securely pack the item in its original packaging, including all accessories.
  4. Ship It Back: Send the package to our Phoenix warehouse (address provided in authorization email). We recommend using a trackable shipping method.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable.

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Process

Prefer a different size, color, or product? No problem! The exchange process follows the same steps as a return. Once we receive your original item, we’ll ship your replacement using your preferred shipping method.

Return Request Template

Copy and paste this template into your email to [email protected] to initiate your return:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Outdoor Camping Store Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details: Product Name: Reason for Return/Exchange: Preferred Resolution: [Refund / Exchange for (specify product/size/color)] I confirm that the item is in its original condition with all tags and packaging. Please provide return instructions and RMA number at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

International Returns

For our global adventurers (excluding some Asian and remote regions), return shipping costs and any applicable customs fees are the customer’s responsibility. Please mark the package as “Returned Goods” to avoid additional customs charges.

Damaged or Defective Items

If your gear arrives damaged or defective (which we work hard to prevent), contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and expedited replacement.

At Outdoor Camping Store, we believe in gear that performs as reliably as your compass in the wilderness. If yours doesn’t meet this standard, we’ll make it right – because your adventures deserve nothing less.

Happy trails,
The Outdoor Camping Store Team